Last updated: November 12, 2025

​

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information. It also tells you about your privacy rights and how the law protects you.

 

We use your Personal data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Interpretation and Definitions

​

Interpretation

The following definitions have the same meaning regardless of whether they appear in the singular or plural form.

​

Definitions

For this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this agreement) refers to Kitchen Emporium.

• For the GDPR, the company is the Data Controller.

• The country refers to South Africa.

• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that Website, among its many uses.

• Data Controller, for the GDPR (General Data Protection Regulation), refers to the company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

• Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.

• For the GDPR, "Personal Data" refers to any information relating to you, such as your name, identification number, location data, online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the Service, to provide the Service on behalf of the company, to perform services related to the Service or to assist the company in analysing how the Service is used. For the GDPR, Service Providers are considered Data Processors.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Kitchen Emporium, accessible from https://www.kitchenemporium.co.za/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

• Under GDPR (General Data Protection Regulation), you can be referred to as the Data Subject or as the User, as you are the individual using the Service.

​

​

Collecting and Using Your Personal Data

​

Types of Data Collected

​

Personal Data

While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Bank account information to pay for products and/or services within the Service

• Usage Data

​

When you pay for a product and/or service via bank transfer, we may request that you provide information to facilitate this transaction and verify your identity. Such information may include, without limitation:

• Date of birth

• Passport or National ID card

• Bank card statement

• Other information linking you to an address

​

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

 

Use of Your Personal Data

The company may use Personal Data for the following purposes:

​

• To provide and maintain our Service, including monitoring the usage of our Service.

• To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can grant you access to various functionalities of the Service that are available to registered users.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with Us through the Service.

• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

• To manage your requests: To attend to and manage your requests to us.

• For other purposes: We may use your information for different purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

We may share your personal information in the following situations:

• With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, to show advertisements to you to help support and maintain our Service, for payment processing, and to contact you.

• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with Us.

• With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

• With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

• With your consent: We may disclose your personal information for any other purpose.

 

Retention of Your Personal Data

The company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The company will also retain usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is used to strengthen security or improve the functionality of our Service, or when we are legally obligated to retain this data for longer periods.

 

Disclosure of Your Personal Data

​

Other legal requirements

The company may disclose your Personal Data in good faith that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of the company.

• Prevent or investigate potential wrongdoing related to the Service.

• Protect the personal safety of Service users and the public.

• Protect against legal liability.

​

Security of Your Personal Data

The security of Your Personal Data is important to us, but please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

 

Detailed Information on the Processing of Your Personal Data

The Service Providers we use may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on Our Service in accordance with their Privacy Policies.

​

Analytics

We may use third-party Service providers to monitor and analyse the use of our Service.

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

• You can opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visit activity.

• For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

​

Advertising

We may use Service Providers to display advertisements to you, helping to support and maintain Our Service.

​

Email Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may interest you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. We may use Email Marketing Service Providers to manage and send emails to you.

​

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

​

We may process Personal Data under the following conditions:

• Consent: You have given your consent for processing Personal Data for one or more specific purposes.

• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the company is subject.

• Vital interests: Processing Personal Data is necessary to protect your vital interests or those of another natural person.

• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the company.

• Legitimate interests: Processing Personal Data is necessary for the legitimate interests pursued by the company.

​

In any case, the company will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

​

Your Rights under the GDPR

The company undertakes to respect the confidentiality of your Personal Data and to guarantee that you can exercise your rights.

​

You have the right under this Privacy Policy to:

• Request access to your Personal Data. The right to access, update or delete the information we have on you. Whenever possible, you can access, update, or request the deletion of your Personal Data directly with our team.

• Request correction of the Personal Data that we hold about you. You have the right to request that any incomplete or inaccurate information we hold about you be corrected or updated.

• Object to the processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing, and there is something about your particular situation, which makes you want to object to our processing of Your Personal Data on this ground. You also have the right to object when we process your personal data for direct marketing purposes.

• Request erasure of Your Personal Data. You have the right to request that we delete or remove your Personal Data.

• Withdraw your consent. You have the right to withdraw your consent to use your Personal Data. If you withdraw your consent, we may be unable to provide you with access to certain functionalities of the Service.

​

Exercising Your GDPR Data Protection Rights

You may exercise your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will respond to you as soon as possible. You have the right to complain to a Data Protection Authority about our collection and use of Your Personal Data. For more information, if you are in the European Economic Area (EEA), please get in touch with your local data protection authority in the EEA.

​

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent. In that case, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require the consent of your parents before collecting and using that information.

​

Links to Other Websites

Our Service may contain links to other websites that we do not operate or control. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

​

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will notify you via email and/or a prominent notice on Our Service prior to the change becoming effective, and we will update the "Last updated" date at the top of this Privacy Policy. Please review this Privacy Policy periodically for any updates or changes that may occur. Changes to this Privacy Policy are effective when posted on this page.

​

Contact Us

If you have any questions about this Privacy Policy, contact us by emailing info@kitchenemporium.co.za.